Shipping Policy
Last Modified: December 23, 2024
Introduction
At Muffy, we are committed to delivering your order as quickly and efficiently as possible. Our Shipping Policy outlines the shipping methods, costs, and delivery times available to you. By making a purchase on our website (https://muffy.site/), you agree to the terms outlined in this policy.
Order Processing Time
Orders are typically processed within 1-3 business days from the time your order is placed. Business days are Monday through Friday, excluding holidays. If an order is placed on the weekend or a holiday, it will be processed on the next available business day.
Once your order is processed, it will be shipped using your selected shipping method. You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Shipping Methods
We offer a variety of shipping methods to cater to different needs. The available shipping options will be displayed at checkout, and you can choose the one that best fits your needs.
Standard Shipping: Our standard shipping method is the most economical. Delivery typically takes 5-7 business days for U.S. orders. Please note that delivery times may vary based on the destination and shipping carrier.
Expedited Shipping: For faster delivery, we offer expedited shipping options. Orders typically arrive within 2-3 business days using this service. Expedited shipping rates are higher, but this method ensures faster delivery.
International Shipping: We offer international shipping to select countries. Shipping times for international orders typically range from 7-14 business days, depending on the destination and customs processing times. Please note that additional customs fees or import taxes may apply for international orders.
Shipping Costs
Shipping costs are calculated based on the weight of your order and the delivery destination. You will be provided with an estimated shipping cost during checkout before you complete your purchase.
We offer free standard shipping on orders over a certain value. Please check our website for current promotions or minimum order requirements for free shipping.
Tracking Your Order
Once your order has been shipped, you will receive an email with your tracking number. You can use this tracking number to monitor the progress of your order. Please allow 24-48 hours for tracking information to become available after shipment.
Lost or Damaged Packages
In the event that your package is lost or damaged during shipping, please contact us within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue and either replace the damaged item or issue a refund.
Incorrect Shipping Information
Please ensure that your shipping information is correct at the time of purchase. Muffy is not responsible for delays or issues caused by incorrect or incomplete shipping addresses. If you notice an error in your shipping details after placing an order, please contact us immediately so we can assist in correcting it.
Customs and Duties (International Orders)
For international orders, please note that customs duties, taxes, or fees may be imposed by the destination country. These charges are the responsibility of the customer. Muffy is not responsible for any customs-related delays, taxes, or fees.
Changes to This Shipping Policy
Muffy reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the “Last Modified” date will be updated accordingly. Please review this policy periodically to stay informed of any updates.
Contact Us
If you have any questions or concerns about this Shipping Policy, please feel free to contact us:
Muffy
Po Box 1209 Seabrook, Texas 77586
Phone: (281) 534-9652
Email: info@muffy.site