Refund and Returns Policy
Last Modified: December 23, 2024
Introduction
Muffy aims to ensure that you are satisfied with your purchase. If you are not completely happy with your order, we offer a straightforward return and refund process. Please review the details of our Refund and Returns Policy below.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be returned within 30 days from the date of delivery.
- The item must be unused, undamaged, and in its original packaging.
- Personalized or custom-made products are non-returnable.
How to Return an Item
- Contact Us: If you wish to return an item, please email us at info@muffy.site with your order number and the reason for the return.
- Return Authorization: Once your return is approved, we will provide you with a return authorization and instructions on how to send the item back.
- Return the Item: Please use a trackable shipping method to return the product. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- Refund Process: Once the return is received and inspected, we will process your refund to the original payment method. This may take 7-10 business days.
Refunds
Refunds will be issued to the same payment method used for the purchase. Please note that shipping charges are non-refundable unless the return is due to an error on our part.
Damaged or Defective Products
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will offer you a full refund or a replacement, based on your preference.
Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards
- Custom or personalized products
- Sale or clearance items
Changes to This Refund and Returns Policy
We may modify this Refund and Returns Policy at any time. Any updates will be posted on this page, and the “Last Modified” date will be updated accordingly.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
Muffy
Po Box 1209 Seabrook, Texas 77586
Phone: (281) 534-9652
Email: info@muffy.site